The Walks team is monitoring local and regional updates directly to ensure we’re abreast of the latest official advice on the ground and responding to any site disruptions that may affect our tours. We ask all clients to look at the local regulations and restrictions of the localities they are traveling to as we will be adhering to those updates. We currently have a requirement to bring a mask for your tour, however, depending on the city you are traveling in, this may not be a requirement. We ask you to follow local guidelines as well as respect any of your guides to ensure you have a smooth tour.
Rest assured that the health and wellbeing of our guests is, as always, our main priority, as is protecting the livelihoods of our staff, partners, and guides on the ground.
With these things in mind we are doing everything we can to help our guests reassess their travel plans, to reschedule or postpone tours until a later date, or to help transfer any plans to any one of our other markets.
Please contact our Guest Experience team at [email protected] with any queries or concerns relating to your tour.
At this time, travel into Italy has reopened for all travelers who can provide proof of vaccination or a negative test. For more information and updates, please check the website of the Italian Ministry of Foreign Affairs and International Cooperation. In addition, it is possible to travel between regions in Italy, and safety protocols have been adopted in public places.
From August 6th, all Italy sites we visit will require clients and guides alike to provide proof of vaccination or a negative COVID test completed within 48 hours prior to entry. They will also require a legal form of ID matching the vaccination or test results.
All sites in Paris that we visit during our tours are requiring clients and guides alike to provide proof of vaccination or a negative test within the past 48-hours for entry. You can read more about it here. If you have any questions regarding your tour, please reach out to us prior and we can help answer any questions you may have.
All sites in Athens that we visit during our tours are requiring clients and guides alike to provide proof of vaccination or a negative test within the past 48-hours for entry. You can read more about it here. If you have any questions regarding your tour, please reach out to us prior and we can help answer any questions you may have.
How to contact us
If you are due to take a tour at any of these venues with Walks within the next two weeks and wish to confirm the status of your tour, please feel free to contact us directly by:
Using the ‘live chat’ feature on our main site. You will find our live chat feature in the bottom right-hand corner of your screen, on a button titled ‘Support’. If you’re browsing from a cell phone, look for a question mark in a circle. If a member of our team is online, they will work with you directly, otherwise, please leave us a message and we will respond to you as soon as possible.
Give us a call at +1 (888)683 – 8670. We are online Monday to Friday from 4 AM EST until 12PM EST and on weekends from 1AM until 5PM EST.
Email us at [email protected]
Please note that our usual booking conditions and cancellation policy still apply. Please check out the Centre of Disease Control & Prevention (CDC) for travel updates and always take the necessary steps to minimize risk while traveling.