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Please continue to check back in for new information, virtual meet ups, and any new resources we may add.



We know it’s hard being away from friends and fellow crew members during this time. We want to stay connected and be a part of each other’s lives as much as we can. Here you can share your hobbies, projects, and participate in theme days or group activities.  

Below is our calendar of optional participation days. You can participate by emailing [email protected] in a specific theme day with the title of the day as your subject line. These pictures and stories will be shared on the community board below.

Don’t want to participate in a theme day? You can still share our projects and hobbies with us. For those who would like to participate in this way, send us a picture and we will share it on the community board below.

Please visit regularly for updates, stories, and pictures.  

Participation Days

Sunday, April 26th, 2020 – National Pretzel Day! Make your own pretzels at home with this home-made pretzel recipe and video and email us with pictures!

Thursday April 30th, 2020 – Hairstyle Appreciation Day! Hairstyle Appreciation Day celebrates uniqueness of all styles of hair. It allows us to express our individuality. In quarantine we have all gotten creative with out hair! Show us your favorite style or crazy hair!

Saturday May 2nd, 2020 – Free Comic Book Day! Since today would normally be Free Comic Book Day, we would like to celebrate all the heroes out there! Send us a picture of your superhero! This might be you dressed as a superhero, your pet in it’s best cape, or a real superhero in your life! No matter what, share it with us! (Visit for information on this day and how they are dealing with the pandemic)

Tuesday, May 5th, 2020 – Happy Cinco de Mayo! Show us how you or your family normally celebrate Cinco de Mayo or how you are celebrating in quarantine!

What is Cinco de Mayo? - On May 5, 1862, the Mexican army defeated the French army at the Battle of Puebla. This single military battle signified defeat of a European colonial power, and a victory for the Mexican people. This single battle was the roots of Cinco de Mayo. Cinco de Mayo is not the celebration of Mexican Independence which is celebrated on September 16th. What Cinco de Mayo has come to be, is much more than one battle in the colonial history of Mexico. Rather, it has come to signify Hispanic and Mexican pride and a time to celebrate the rich culture.

Friday, May 8th, 2020 – Aloha Friday! Show us your best Hawaiian shirt!

Sunday, May 10th, 2020 – Happy Mother’s Day! Thank you to all the moms (and dads) holding it down during this hard time. Send us a picture of you with the person you call mom or the kids that call you mom!

May 12th, 2020 – International Nurses Day! Thank you to all the nurses risking their own health every day to make our loved ones healthier, comfortable, and safe. If you would like to give a nurse in your life a shout out, we would love to post it!

May 15th, 2020 – National Chocolate Chip Day! Make something delicious with chocolate chips and share it with us. Don’t have a recipe? Here are some suggestions:

Chocolate Chip Cookies:

Chocolate Chip Pancakes:

Chocolate Chip Muffins:

May 19th, 2020 – World Plant a Vegetable Garden Day! For those of you who have vegetable gardens, share some photos! If not, here are some free how tos on vegetable gardening and even one on small spaces for apartment living!

How to Start a Vegetable Garden:

4 Vegetables to Regrow from Scraps:

10-Minute Ideas for Vegetable Gardening:

Easy Growing Edibles for Your Balcony Garden:

May 22nd, 2020 – National Maritime Day! Are you a captain? Do you work on deck or engineering? Have you served in the military? No matter what part of the industry you come from or represent, you are all a part of the Hornblower family! Share your Maritime stories or pictures with us!

May 25th, 2020 – National Wine Day! Do you know your wine? Do you have recommendations on local or international wines to share with your fellow wine drinkers? Share them here!

Community Board

Crafts, Hobbies & Projects

Click on images to enlarge.

Mother's Day

Click on images to enlarge.


General Assistance

Crisis Help:

Assistance Options:

United States



  • Get Involved:
  • San Francisco: Suspending all utility shut off:
  • San Francisco: SF Childcare to Healthcare workers and low-income families:
  • San Diego: Breakfast republic is providing food for laid off hospitality workers. They are also offering walk-up and call-in meals. Please visit the link here:
  • CA COVID-19 Hotline: Yesterday Governor Newsom announced a new statewide hotline: 833-544-2374. In coordination with the non-profit local 2-1-1 systems, Californians now have a one-stop shop to answer their questions and get assistance during this crisis. Call centers are staffed 24 hours a day by trained professionals, who are able to provide guidance for unmet needs.
  • Employment Development Department, COVID-19 resources:
  • Labor & Workforce Development Agency, COVID-19 resources:
  • Employment Development Department, Benefit Programs Online:
  • San Francisco: Economic & Workforce Development Resources:
  • California Restaurant Association COVID-19 Resources:
  • San Diego: SDGE Encourages Customers Affected By Coronavirus To Apply For Online Utility Bill Discounts:
  • Financial Help for Immigrants in the Bay Area
    • California Disaster Relief Assistance for Immigrants (DRAI) - DRAI provides financial help of up to $1,000 for undocumented adults living in the Bay Area. These state funds are being distributed locally through Catholic Charities of San Francisco. Call 415-324-1011 to apply. You can call from 8:00 am to 8:00 pm, Monday through Saturday.
    • Undocufund SF helps undocumented workers and families. You can get help if you live, work or recently lost work in San Francisco due to COVID-19.
    • Mission Asset Fund Immigrant Families Fund - This rapid response fund provides emergency help for immigrants, students, and workers. Apply now.
    • Bay Area Labor Councils Response Fund - SF union members who do not qualify for EDD or SDI may get one-time help paying rent, utility bills or groceries, up to $500. Call 415-440-4907 and leave a message to apply.
    • Migrant Youth Relief Fund (Bay Area) - This fund helps Bay Area migrant youth ages 15-30. It also helps a guardian of migrant youth, ages 0-20. Apply now
    • SF Bay Area Mutual Relief Fund - You can get financial or other help, like grocery shopping, if you are a Bay Area resident. Fill out this form to get help.
    • Somos Familia COVID-19 Fund for LGBTQI+ Latinx individuals - You can get financial help if you identify as LGBTQI+ and Latinx.
    • Techqueria COVID-19 fund for undocumented workers = You can get financial help if you are an undocumented immigrant in the Bay Area.
    • Oakland Undocumented Relief Fund - You can get help if you are an undocumented worker who lives or works in Oakland.
    • Undocumented Fund in Sonoma County - You can get help if you are an undocumented worker who lives or works in Sonoma County.
    • Root & Rebound COVID-19 Fund - You can get financial help if you were recently incarcerated in California. Root & Rebound offers gift cards for up to $100 for basic needs.
    • Apply for help with housing costs in the coronavirus pandemic regardless of immigration status.
    • Find more resources for immigrants in California.
    • Get a list of bilingual community-based resources for immigrants.

New York

  • Mortgages and Rent Relief: The Department of Financial Services has issued a new directive to New York State mortgage servicers to provide 90-day mortgage relief to mortgage borrowers impacted by the novel coronavirus:
  • Emotional Support: This time can be very stressful on people and families. If your symptoms of stress become overwhelming, reach out for support. This is a confidential 24/7 helpline, staffed by trained counselors. They can provide brief counseling and referrals in over 200 languages:
  • Suspending Evictions: Governor Cuomo announced a 90-day moratorium on all residential and commercial evictions:
  • NYC: Food Assistance Programs: Visit ACCESS HRA to apply for the Supplemental Nutrition Assistance Program (SNAP/food stamps):
  • NYC: Senior In Home Services: NYC Department for the Aging provides home-delivered meals are available for seniors ages 60 years and older who may have disabilities, access, or functional needs:
  • NYC: Health and Medical Assistance: Visit ACCESS HRA to apply for Medicaid:
  • NYC: For those who's work scheduled have been reduced and you are unable to make rent, you may qualify for Cash Assistance:
  • NYC: Resources to access free internet at home: Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. Installation fees will be waived for new student households. This will also encourage New Yorkers to seek medical attention from home. To enroll, call Spectrum at 844-488-8395.
  • NYC: Major utilities will suspend service shutoffs to households during the COVID-19 outbreak.
  • NYC: Free Food locations around New York:
  • NYC: Starting today, 3 free meals will be available for ALL New Yorkers in more than 400 Meal Hubs, Mon-Fri:


Unemployment Insurance

Many states are currently experiencing technical issues with their unemployment sites due to the extremely high volume of cases filed. If you have already filed for unemployment and experiencing issues with your unemployment claims such as discrepancies related to your information, we suggest reaching out to the unemployment office as a first step to get proper clarification specific to your claim. Otherwise, please reach out to your local Human Resources representative (or [email protected]) and although we cannot file the claim for you, we will do our best to assist in navigating the issue.



Health and Activity Resources:

General Health

Mental and Emotional Health


Exercise and Physical Health

Learning and Development

Working Remotely



  • Investment Decisions in Times of Heightened Market Volatility – Effects of COVID-19 on Today’s Markets:
  • Avoiding Fraud and Scams during COVID19:
  • National Financial Help for Immigrants
    • United We Dream UndocuFund - You can get help if you are undocumented or live in a mixed-status family and have been impacted by the coronavirus outbreak. Apply now.
    • National Domestic Workers Alliance - Get resources and safety tips for working as a domestic worker during the coronavirus outbreak. Financial help coming soon.
    • One Fair Wage Emergency Fund - Get help if you are a restaurant, personal driver, delivery, or personal service worker.
    • Another Round, Another Rally Emergency Assistance - Get help if you work in the hospitality industry.
    • Restaurant Workers’ Community Foundation - Get emergency help if you are a restaurant or bar worker.
    • Latino Task Force Resources - Health, food, employment, education and other COVID-19 related resources. Resources are available in English, Spanish and Maya.
    • Free food or meals - SFUSD provides free meals during the school closure for students 18 and under.
    • The SF Marin Food Bank has daily food pantries across the city. No ID is required to get food. Find a Pop-Up Food Pantry near you.


Parent, Family, and Pet Resources:


Activities and Entertainment

Health and Tips


  • Nationwide Pet Insurance - members have access to 24/7 telehealth line:
  • Fuzzy Pet Consultations - Offering access to Pet Telemedicine, Teletriage, and Telehealth Services, as well as Home Delivery for Prescription Medications, Food, and Pet Supplies:

Give Back Opportunities:


  • Keep Kids Learning - The Keep Kids Learning pilot program at DonorsChoose empowers teachers to get material directly to students across the country:
  • No Kid Hungry - This organization uses its resources to feed children in the hardest - hit communities and educate families on where to find food while schools are closed to ensure kids get three meals per day:
  • Meals on Wheels of America - This organization delivers meals and conducts safety checks with seniors, a population that is particularly vulnerable during this outbreak:



General FAQ

Where can I find key facts about COVID-19?

Please visit the CDC key facts website here:

What is a novel coronavirus?

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis.

What is the source of the virus?

Coronaviruses are a large family of viruses. Some cause illness in people, and others, such as canine and feline coronaviruses, only infect animals. Rarely, animal coronaviruses that infect animals have emerged to infect people and can spread between people. This is suspected to have occurred for the virus that causes COVID-19. Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS) are two other examples of coronaviruses that originated from animals and then spread to people. More information about the source and spread of COVID-19 is available on the Situation Summary: Source and Spread of the Virus.

How does the virus spread?

The virus is believed to spread from person-to-person.

The virus that causes COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in some affected geographic areas. Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

Where can I find information about COVID-19 and how to protect myself?

What does “Shelter In Place” mean?

The term ‘shelter in place’ means to stay in your home and not leave unless necessary for one of the designated exceptions. For more information about “Shelter in Place” visit the CDC Emergency Preparedness and Reponses page here:

What if I am immunocompromised?

Here is a link to for information:



What is the CARES Act?

Effective April 1, 2020, the Coronavirus, Aid, Relief, and Economic Security (CARES) Act became law. This law will provide $2.2 trillion in relief to many US citizens and business. The CARES act has also changed several rules pertaining to your 401k that will allow you to access your 401k funds now. Below are highlights of the CARES act as they pertain to your 401k.

  • Fidelity 401k Resource Hub
    • In a time of unprecedented health concerns and market volatility, Fidelity is committed to providing you and your participants with meaningful resources and timely information to help understand the landscape as it relates to their benefits. We are here to help navigate any governmental and/or legislative relief that may become available, and help your participants understand what it means to them.
    • In an effort to reduce ever growing email traffic in this turbulent time, we are pleased to share a new participant resource hub on NetBenefits® as the vehicle to share information with your participants as they manage the challenges ahead.
    • Participant Resource Hub Website:
  • Hardship distribution amount increased, and distribution penalty waived
    • Employees now can take up to a $100,000 distribution from their 401k account if you are deemed to be affected by Covid-19. Affected by Covid-19 is being defined as having your job impacted (furlough/lay off) and/or you are living in an area with a shelter in place order.
    • Typically, a Hardship distribution would be subject to a 10% early with draw penalty and a 20% income tax withholding. Those will now be waived at this time. If you take a hardship for $10,000 for example you will receive $10,000.
    • Employees who take the Covid-19 Hardship distribution will have the option to pay back the amount that was taken over a 3-year period. If the amount taken is paid back with in 3 years, then there will be no tax penalty. If the distribution is not paid back with in 3 years, then the 10% early with drawl penalty and 20% income tax withholding will be assessed at that time.
    • Please be aware that the CARES act is so new there are still some items that are unclear regarding paying back the Covid-19 Hardship Distribution. As these items get settled we will provide more information.
  • Loans
    • The CARES act has increased the allowed loan amount from $50,000 to $100,000 for Covid-19 related 401k loans.
    • Please note that you still may only barrow half of your available 401k balance. For example, you would need to have a 401k balance of $200,000 to take out a $100,000 loan.
  • 401k Loan payments can be put on hold until January 2021.
    • At this time any person with an active 401k loan can stop making their regular loan payments until January of 2021. In January of 2021 loan payments will be required to start again.
    • In order to qualify to stop your loan payments you must be affected by Covid-19 in some way. For example, if you were furloughed due to Covid-19 you would qualify to stop your loan payments.
    • If you would like to stop your current loan payment please contact Fidelity at, 800-835-5097.
  • Required Minimum Distributions Waived for 2020
    • Employees who turned 70 ½ in 2019 needed to take their first required minimum distribution from their 401k in 2020.
    • The CARES act has waived this requirement and a minimum distribution is not needed in 2020.
    • If you have already received your required minimum distribution for 2020 those funds can be put back into your 401k account.


Benefits and 401k FAQ

Here are some common questions you may have about your benefits and 401k

For the following questions please email [email protected]: (Please provide us with your location and company information to assist in finding you the correct answers)

  • Can I use vacation hours during furlough?
  • Can I use sick hours during furlough?
  • Can I file for unemployment?

For the following questions please email [email protected]: (Please provide us with your location and company information to assist in finding you the correct answers)

  • What happens to my benefits while I am furloughed?
  • What are my benefit options while I am furloughed?
  • What happens with my 401k while I am furloughed?
  • What should I do with my 401k contributions while I am furloughed?
  • What happens with my 401k loan?

Your Employee Portal

You may find more specific information about your location, sick time, pay stubs, etc by logging into your employee portal.

  • Please make sure that all of your personal information including email and phone number have been updated in your employee portal. This is one way we will be reaching out to you for updates.
  • If you need instructions on logging into your portal please email [email protected] (Please provide us with your location and company information to assist in finding you the correct answers)
  • If you have been locked out of your portal please email [email protected] (Please provide us with your location and company information to assist in finding you the correct answers)
  • If you are unsure what employee portal you use, here is a list of current companies and employee portals:
    • Alcatraz Cruises: UltiPro
    • American Queen Steamboat Company/HMS Global Maritime/Seaward Services: PayCor
    • Boston Harbor Cruises: Ceridian
    • Hornblower Cruises & Events: UltiPro
    • Hornblower Group: UltiPro
    • Niagara Cruises: Ceridian
    • NYC Ferry: UltiPro
    • Statue Cruises/Liberty Landing Cruises: Balance Point



Human Resource Support

HR Questions: [email protected]

Benefit Questions: [email protected]

Payroll/UltiPro Questions: [email protected]







United States




Sacramento COVID-19 Information Hotline: 916-498-1000


San Diego

San Diego Information Hotline: 2-1-1


District of Columbia

Washington DC

DC Health Department HQ: 202-442-5955 (City Health Dept)



Dania Beach

Florida Health Department: 954-412-7300


Panama City

Florida Health Department: 954-412-7300



Chicago, IL

Chicago HD: 312-747-9884 (Dept of Public Health)


East Moline

East Moline Information Line: 309-752-1520






Baltimore Health Department: 410-396-3100 (COVID-19 hotline)


Prince Georges County - National Harbor

Prince Georges County HD: 301-883-6627 (COVID-19 hotline)



New Jersey


Philadelphia HD: 215-686-5200 (Dept of Public Health)


New York

New York City

NYC COVID-19 Hotline: 888-364-3065



Oklahoma City

Oklahoma Health Department: 877-215-8336